Terms of service
Warranty Policy
Our Promise to You
At Axlcore, we take pride in the quality of our CV axles and other drivetrain components. Every product is designed and manufactured to meet demanding standards. That is why we offer a 2-year limited warranty on every purchase — giving you confidence on and off the trail.
What This Warranty Covers
If your Axlcore product fails due to a defect in materials or workmanship within 2 years from the original purchase date, we will:
- Replace the defective part at no charge, or
- Issue a refund for the purchase price (where applicable)
This warranty applies to the original purchaser only and is not transferable to a subsequent owner or vehicle.
What This Warranty Does NOT Cover
This warranty does not cover the following:
| Category | Examples |
| Installation & labor | Mechanic fees, towing, shop charges |
| Related expenses | Rental vehicles, fuel, storage fees, lost wages |
| Improper use | Extreme, overloading, off-label applications |
| Poor installation | Incorrect assembly, use of wrong tools, forced fitment |
| Modifications | Cutting, welding, or altering the part |
| Neglect or abuse | Lack of maintenance, impact damage, accident |
| External events | Fire, flood, lightning, collision, road debris |
Warranty Claim Requirements
To qualify for warranty service, the following conditions must be met:
- The product was installed on a compatible vehicle according to standard practices.
- The failure occurred under normal driving or off-road use — not extreme abuse.
- The warranty period has not expired (2 years from original purchase).
- You provide proof of purchase (order number, receipt, or email confirmation).
How to File a Warranty Claim
Follow these steps to submit your claim:
Step 1: Contact Us
Reach out via live chat or email. Provide your order number and a brief description of the issue.
Step 2: Share Evidence
Attach clear photos or a short video showing the defect or failure. This helps us verify the issue quickly.
Step 3: Await Decision
We will review your claim within 2 business days. If approved, we will ship a replacement or process a refund.
Step 4: Dispose or Return
For most warranty claims, you do not need to return the defective part unless we specifically request it. A photo or video is usually sufficient.
Contact Our Support Team
Our team is available 24/7 to assist with warranty questions or claims.
- Live Chat: Available on axlcoreauto.com
- Email:axlatvutv@163.com
We are committed to making the warranty process simple and fair. No long waits. No hidden fees. Just honest support.
Final Note
Once a refund is issued for a product, our warranty obligation is considered fully fulfilled. You must immediately cease using the product, even if its return is not required. Axlcore shall not be held liable for any damages arising from or related to unauthorized continued use of the product.
Axlcore reserves the right to make the final decision on all warranty claims. This warranty gives you specific legal rights, and you may have additional rights depending on your state or country.